Shipping & Returns

Every M. CORNÉ order receives careful attention, from order processing to delivery. This page explains our shipping arrangements, international orders, returns and refunds.

1. Order Processing

M. CORNÉ offers ready-to-ship eyewear and products that may be made to order.

Processing times can vary according to product availability, production requirements, quality checks, payment confirmation and destination.

Ready-to-ship products may be dispatched sooner than made-to-order or bespoke commissions. If a product requires additional production time, we will communicate the relevant estimate through the product listing, order communication or commission agreement.

An order confirmation acknowledges receipt of your order; it does not necessarily mean the order has been dispatched.

If we cannot fulfil an order, we will contact you and arrange an appropriate resolution, including a refund where applicable.

2. Shipping Destinations

We aim to offer domestic and international delivery to destinations supported by our checkout and shipping partners.

Available destinations, delivery services and charges will be displayed at checkout or communicated before an order is finalised.

Some destinations may be unavailable because of courier restrictions, customs requirements, import rules or other operational limitations.

3. Shipping Charges and Delivery Estimates

Shipping charges, where applicable, will be shown at checkout or confirmed before payment.

Delivery estimates are indicative and may be affected by:

• Destination and local delivery conditions.
• Customs clearance and import procedures.
• Courier capacity and service disruptions.
• Public holidays, weather events or other circumstances outside our reasonable control.

We do not guarantee a delivery date unless a specific written delivery commitment has been expressly agreed.

If an order is delayed beyond the communicated estimate, contact care@mcorne.com with your order number so that we can review the available tracking information.

4. Tracking and Delivery

Where tracking is available, we will provide tracking details or instructions for accessing them after dispatch.

Customers are responsible for providing a complete and accurate delivery address and contact details. Please contact us promptly if you notice an error before dispatch; we cannot guarantee that changes will be possible once an order has been handed to the carrier.

If tracking shows delivery but you have not received your order, please contact us promptly. We may need to investigate with the carrier before determining the appropriate next steps.

Any delivery, loss or damage rights that apply under mandatory consumer law remain unaffected by this policy.

5. Customs Duties, Import Taxes and Other Charges

International orders may be subject to import duties, taxes, customs handling charges or other fees imposed by the destination country.

Unless the checkout or a written order confirmation expressly states otherwise, these charges are not included in the product price or shipping charge and may be payable by the recipient.

Customs procedures may also delay delivery. Customers are responsible for providing information reasonably required for lawful importation, subject to the obligations applicable to us and our shipping partners.

We will not describe an order as duty-paid or tax-inclusive unless that arrangement has actually been confirmed for the destination and transaction.

6. Our 14-Day Return Policy for Standard Products

For eligible standard, non-personalised products, M. CORNÉ offers a 14-day return window beginning on the day after delivery, subject to the conditions below and any more generous or mandatory rights under applicable law.

To request a return, contact care@mcorne.com within the applicable return period. Include your order number, the item you wish to return and the reason for the request.

We will provide return instructions and confirm where the item should be sent. Please do not send an item back before receiving instructions.

Return condition

To be eligible for a voluntary change-of-mind return, the item should:

• Be unused and in its original condition, apart from handling reasonably necessary to inspect it.
• Include its original case, accessories, documents, certificates and packaging, where supplied.
• Be packed securely for its return journey.

Please handle the frame carefully while deciding whether to keep it. Excessive use, damage or missing components may affect eligibility for a voluntary return to the extent permitted by law.

Nothing in these conditions limits statutory rights where a product is faulty, misdescribed or otherwise gives rise to a legal remedy.

Return shipping costs

For voluntary change-of-mind returns, the customer is responsible for return shipping costs, unless applicable law requires otherwise or we agree to a different arrangement in writing.

We recommend using a tracked shipping service and retaining proof of dispatch. Customers should follow our return instructions, particularly for international shipments.

Where a return is due to a confirmed fault, incorrect item or other issue for which we are responsible, we will handle return shipping and the remedy in accordance with applicable law.

Refunds

Once a returned item is received and inspected, we will communicate the outcome of the return request.

Approved refunds will be issued to the original payment method where practicable, subject to applicable law and the payment provider’s processes.

The time taken for funds to appear in your account may depend on your bank, card issuer or payment provider. Any statutory refund deadline takes precedence over this general process.

Original shipping charges, expedited delivery charges, duties and taxes may be treated differently depending on the reason for return, the shipping option selected and applicable law. We will explain any applicable deductions or exclusions before completing the refund where required.

7. Faulty, Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your eyewear arrives damaged, appears defective or is different from what you ordered, contact care@mcorne.com as soon as reasonably possible. Where practical, please contact us within seven days of delivery to help us investigate promptly.

Include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and its packaging, if relevant.

The seven-day request is intended to help with prompt investigation; it does not remove or shorten any mandatory legal rights or applicable claim periods.

Please retain the product and packaging until we advise you on the next steps. We will review the issue and explain the available resolution, which may include repair, replacement, refund or another remedy required by law.

8. Made-to-Order Products

Made-to-order products may require additional production time before dispatch. Any estimate provided is subject to the terms communicated for the relevant product or order.

A product made after an order is placed is not necessarily legally considered personalised. Its return and cancellation rights will depend on the product, the order terms and the law applicable to the sale.

Where a made-to-order item is covered by a statutory cancellation right, that right will be respected.

9. Bespoke and Personalised Commissions

Bespoke eyewear may be produced according to individual specifications, agreed measurements, selected materials, lens requirements or other personalisation choices.

Once production has begun, cancellation or change-of-mind returns may be restricted where applicable law permits an exception for goods made to the consumer’s specifications or clearly personalised.

Before accepting a bespoke commission, we will communicate the relevant specifications, price, production arrangements and any cancellation terms that apply.

We will not rely on a blanket “no returns” statement to exclude mandatory consumer rights. Faulty, misdescribed or non-conforming bespoke products remain subject to applicable legal protections.

If you wish to change or cancel a commission, contact us as soon as possible. Any cancellation charges or retained amounts must be permitted by applicable law and the agreed terms.

10. Exchanges

If you would like a different model, colour or size, contact us before returning your item.

Exchanges depend on availability, product condition, destination and the applicable return rules. A requested exchange may need to be processed as a return and a new order.

Personalised or bespoke exchanges may not be possible where the item was produced to individual specifications, subject to mandatory consumer rights.

11. Orders That Cannot Be Delivered

If a shipment is returned to us because of an inaccurate address, refusal, failure to collect or unpaid import charges, we will review the circumstances and contact you about the available options.

Any reshipping costs, deductions or refunds will be handled in accordance with the circumstances, the agreed order terms and applicable law. We will not apply a deduction that is prohibited by law.

12. Contact Us

For shipping updates, return requests or delivery issues, contact:

M. CORNÉ Customer Care
Email: care@mcorne.com
Website: https://mcorne.com

Please include your order number in your message.